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Job Details

Infrastructure Support Analyst
Billings, MT  Posted: 4/22/2021


PTS Advance has an immediate need for an IT Support Analyst in Billings, Montana at a local Refinery. 
This role will provide troubleshooting, and hands on support for internal IT systems in the site"s geographical support area (examples may include desktops, phones, mobile devices, Active Directory, hand-held radios). Customer focus and extreme attention to detail is critical to this position.

Responsibilities include:
* Provide reliable and efficient end user support for personal computing environments and critical business applications
* Troubleshooting and mitigating build, application and system performance issues
* Building and maintaining relationships with technical partners in the business
* Able to identify process improvements and propagate best practices
* Optimize IT service delivery by improving reliability, efficiency, quality and cost effectiveness of defined components of services while following corporate standards and safety practices
* Track and maintain IT hardware
* Maintaining documentation of supported systems
* Able to actively participate in an after-hours (call-out) schedule in support of critical systems and infrastructure

* Legally authorized to work in USA.
* Associates or Bachelor"s degree in an IT related field
* 3 or more years of experience in applicable Information Technology discipline
* 2 or more years of direct experience in troubleshooting Microsoft Windows Operating Systems
* Proven ability and willingness to provide day-to-day and after-hours support (24x7) as appropriate
* Demonstrated strong analytical and problem-solving skills
* Proven verbal and written communication skills for direct customer interaction
* Proven ability to master and apply advanced and specialized technical training
* Proven ability to work well with business, and local and remote IT resources
* Proven ability to deliver on commitments
* Ability to safely operate a motor vehicle in the refinery around process equipment
* Compliance with refinery safety requirements including wearing appropriate personal protective equipment when necessary
* Experience providing IT support in a professional office environment
* Strong work ethic, self-motivated, high energy
* Proven ability to provide excellent customer service
* Demonstrated ability to learn new technologies
* Willing and able to obtain a Transportation Worker Identification Card (TWIC). Information can be found at

Physical requirements:
* Able to lift computer equipment that weighs up to 30 lbs. from the floor and safely carry up 4 flights of stairs
* Able to bend, stoop, or crawl under furniture to connect wiring
* Able to bend to pick up equipment and load pull cart
* Able to lift an individual item weighing up to 30 lbs.
* Able to push/pull equipment on a cart of up to 100 lbs.
* Able to climb multiple flights of stairs to access field hardware

* Bachelor's degree in MIS, Computer Science or equivalent
* 4 or more years of experience in Information Technology discipline
* Ability to create an environment of inclusiveness and foster communication
* Ability to engender trust and confidence
* Active learner with good business knowledge
* Ability to demonstrate a high level of initiative and results driven effort
* Ability to manage and perform multiple tasks concurrently
* Proven discipline in following operational standards and processes

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