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Job Details

Customer Service Representative
Pembroke Pines, FL  Posted: 4/21/2021


Job: Customer Service Representative
Location: Pembroke Pines, Florida
Role:  We are hiring a Customer Service Representative in Pembroke Pines, Florida to work a long-term contract role with our client (a world renown engineering consultancy). This position will be for 40 hours a week with no current demand for overtime. The purpose of this position is to provide customer service support as well as clerical support to our client.
Essential Duties and Responsibilities 
  • Answers telephones; receive and route messages. 
  • Handles customer account information as it relates to billing and usage inquiries. 
  • Handles requests for re-reads of meters. 
  • Assists with opening and closing of accounts to ensure timely and accurate billing. 
  • Performs some general office duties such as word processing and filing. 
  • Assists with calculating customer bills and collection activities such as printing bills, collecting deposits/receipts. 
  • Maintains Computerized Maintenance Management System (CMMS) work order entries. 
  • Be included in client mail distribution list and available to resolve e-mail requests if so, asked by Customer Service manager or lead. 
  • Performs other related duties as required.
  • High school diploma or GED. 
  • Two years of office clerical experience. 
  • Possess a valid driver"s license. 
  • Proficient in use of computer software including but not limited to Microsoft Word, Outlook. 
  • Minimum typing speed of fifty (50) words per minute. 
  • Reading comprehension and ability to perform arithmetic computations.
  • Attention to detail and ability to follow directions. 
  • Must be able to use a telephone and communicate effectively.

Established in 1995, PTS Advance provides people and tools to companies that want to do more than just "fill a position". Our expertise includes attracted and retaining key talent, while managing assignments in a safe, compliant, and transparent manner. We are honest and transparent in the process because we put you first.
Interested? Contact Hannah Johnson at 949-268-4083 or via email at for a discussion!

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