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Job Details

Support Analyst
Ferndale, WA  Posted: 3/26/2021


PTS Advance has an exciting long-term contract in Ferndale, Washington for the position of an Information Technology-Support Analyst at a local Refinery. This position is a hands on PC/Windows support/Cisco phones and IPhone/IPad, support. Your are the Help desk, and the subject matter expert for the site and a few remote locations in the area. Local Candidates only.

Responsibilities include:
  • Proactively monitoring system performance
  • Provide reliable and efficient end user support for personal computing environments and critical business applications
  • Troubleshooting and mitigating build, application and system performance issues
  • Building and maintaining relationships with technical partners in the business
  • Coordinating resources and suppliers to complete projects and work requests
  • Collaborating with central infrastructure and Regional Infrastructure Analyst to assist with hardware refresh activities
  • Able to identify process improvements and propagate best practices
  • Optimize IT service delivery by improving reliability, efficiency, quality and cost effectiveness of defined components of services while following corporate standards and safety practices
  • Track and maintain IT hardware
  • Maintain service delivery while following safety practices
  • Maintaining documentation of supported systems
  • Able to actively participate in an after-hours (call-out) schedule in support of critical systems and infrastructure
  • Legally authorized to work in the job posting country
  • High School Diploma or GED equivalent
  • 3 or more years of experience in applicable Information Technology discipline
  • 2 or more years of direct experience in troubleshooting Microsoft Windows Operating Systems
  • Proven ability and willingness to provide day-to-day and after-hours support (24x7) as appropriate
  • Demonstrated strong analytical and problem-solving skills
  • Proven verbal and written communication skills for direct customer interaction
  • Proven ability to master and apply advanced and specialized technical training
  • Proven ability to work well with business, and local and remote IT resources
  • Proven ability to deliver on commitments
  • Ability to safely operate a motor vehicle in the refinery around process equipment
  • Compliance with refinery safety requirements including wearing appropriate personal protective equipment when necessary
  • Willing and able to obtain a Transportation Worker Identification Card (TWIC). Information can be found at
Physical requirements:
  • Able to lift computer equipment that weighs up to 30 lbs. from the floor and safely carry up flights of stairs
  • Able to bend, stoop, or crawl under furniture to connect wiring
  • Able to bend to pick up equipment and load pull cart
  • Able to lift an individual item weighing up to 30 lbs.
  • Able to push/pull equipment on a cart of up to 100 lbs.
  • Able to climb 4 or more flights of stairs to access field hardware
PTS Advance offers a comprehensive benefits package for qualified employees which includes Medical (with employer contribution), Dental, Vision, 401k program, direct deposit.
PTS Advance is an Equal Opportunity Employer

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