Service Billing Administrator
San Leandro, CA Posted: 3/22/2021
PTS Advance has an immediate opening for a Service Billing Administrator. This position is located in the city of San Leandro, California. Local candidates only. Temp to perm.
As the Service Billing Administrator, you will be responsible for all service and service project billings and the administrative needs to the Service Department. You will create invoices and bill all parts, labor and any additional charges as needed. You will be responsible for accurate daily billings.
- Prepare and process customer invoices per customer requirements reading from service technicians field work order sending to customer through various channels.
- Read contracts and interpret billing requirements with accuracy.
- Issue customer account statements.
- Manage the collection process for outstanding accounts.
- Verify discrepancies and resolve clients" billing issues in a timely manner.
- Manage the right to lien process and documentation on active projects.
- Provide excellent client customer service.
- Answer questions and handle complaints from customers regarding bills.
- Work with Service Coordinator to provide redundancy in high volume times.
- Answering busy phones assisting with taking service calls for customers in detail.
- Assist service sales with prequalification or customer related documents.
- General office administrative tasks (i.e. filing, etc).
- Responsible to upload paperwork to 3rd party vendors.
- Other responsibilities as assigned.
Desired Skills & Experience
- Excellent written and verbal communication skills.
- Great customer service skills
- Positive and professional demeanor.
- Dedication to providing excellent customer service.
- Strong attention to detail, multi-task and work within deadlines
- Previous HVAC billing experience is preferred.
- Must be comfortable with long term position
- Comfortable working independently and with a larger team
- Strong computer skills are a must
- Ability to work onsite M-F, 8am-4:30pm.
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