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Job Details

Field Service Manager
San Francisco, CA  Posted: 3/1/2021


General Summary of Position: This challenging position asks the employee to manage a team in a geographical region to meet customer needs with support from the headquarters in Irvine California. Client owns and operates hydrogen dispensing station located in existing gasoline stations throughout the state. The position will require some travel in the state outside of home office. 

Primary Functions: 
*    Scheduling Technicians
*    Answer Customer Calls
*    Closure of CMMS after technicians completed work. 
*    Check on Technicians readiness (tools, training, parts, signs)
*    Maintain area parts inventory 
*    Maintain Warehouse
*    Audit Maintenance completion
*    Ensure Service Bulletins and special projects are completed. 
*    Create and Maintain work schedule template. 
*    Ensure Vehicle Cleanliness
*    Perform Technician Evaluation
*    Train new Field Service Technicians
*    Help Field Service Technicians with technical solution over the phone or in person

Secondary Functions: 

*    Help Field Service Technicians with technical solution over the phone or in person
*    Act as coordinator of Field Service Technicians when managers are not available
*    Train new Field Service Technicians
*    Work on low and medium (24VDC, 110 VAC, 208 VAC) voltage equipment, including motors, relays, compressors and PLC"s
*    Train customers on fueling 5k and 10k psi hydrogen vehicles dispensers
*    Independently troubleshoot onsite equipment with customer observing
*    Work on High pressure hydrogen gas lines (up to 15,000 psi)
*    Troubleshoot electrical systems, including 4-20mA system, pressure transducers, valves, electronic and air operated valves, control valves and PLC logic
*    Pressure and leak test gas lines
*    Work on LH2 systems including pumps
*    Purge Gas Line
*    Clean Tubing
*    Maintain a clean environment at each site
*    Handle hazardous liquid chemicals 
*    Supervise contractors to ensure all work is performed per customer and code specifications
*    Available off hours for emergency service support
*    Calibrate instrumentation
*    Troubleshoot dispensers
*    Work on hydrogen Compressors; replace oil, valves, heads ect.
*    General Repair and maintenance
*    Sample Hydrogen gas
*    Maintain training binder. 
*    Maintain your tool and training records and all documentation.
*    Assist team with various tasks to accomplish projects.
*    Document work after every task using FE CMMS and perform inventory transfers

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