Field Service Representative Instrumentation & Controls (US)
Reporting to the Branch Manager, the Field Service Representative Instrumentation and Controls is responsible for meeting the Field Service requirements established by COMPANY.
The duties may include but will not be limited to the following:
Support Depot based activities to accomplish the repair and overhaul of General Electric and Siemens industrial gas turbines, ensuring that this work is carried out in accordance with the applicable OEM manuals, Company specifications and procedures, and standard industry practices.
Perform in field maintenance, repairs, inspections, unit installations, commissioning, and any other in field service activities as required.
Perform in field maintenance and modifications on control systems, packages and ancillary equipment.
Help to ensure that customer expectations are met, in terms of delivery, cost, quality and responsiveness.
Work with the engine team(s) to ensure a focused, constructive and communicative working environment, delivering high levels of personal and company performance.
Monitor and maintain tooling and equipment. Ensure that this equipment is kept in a safe reliable working order. Remove from service any tool or equipment found to be defective.
Make recommendations on tooling and equipment to be provisioned for a gas generator field service group.
Monitor field service activities to ensure that they are carried out in a healthy, safe, and environmentally conscience manner, per Company policies and procedures. Take steps to correct any condition that violates this fundamental principle.
Make recommendations on policy and procedures to improve field service, shop productivity and the profit of the company in general, as well as contributing to continuous improvement initiatives.
Work with the Repair and Overhaul Project Managers to ensure that their objectives are met.
Assist with the set-up of a field service capability, providing operational and maintenance support.
Report on business development and field service issues/progress on a regular basis, as defined by the Branch Manager.
Work with marketing, trading, and supply partners where necessary to achieve goals of COMPANY and assist in developing and improving customer relations wherever possible. This will include performing sales visits on behalf of the Branch Manager and the Senior Vice President, Sales & Service.
Represent COMPANY in any and all activities, as requested by the Branch Manager.
Increase knowledge of the HSE Policy and Manual and maintain a positive attitude towards the health and safety of myself and my coworkers.
Take ownership of HSE issues and demonstrate enthusiasm and support for HSE.
Other duties as directed by the Branch Manager.
Education / Experience
The minimum training and/or educational requirement for this role is 5 years related experience or a combination of education and experience that allows the individual to adequately perform the role, determined by the Branch Manager.
The following training, experience, and/or education would be an asset for this role as follows,
Experience in a field service role involving General Electric and/or Siemens AGT (Rolls-Royce Energy) industrial gas turbines.
Experience of on-site and remote troubleshooting activities relating to gas turbine operational and performance issues.
Experience in LM2500, LM6000 and/or RB211 DLE mapping.
Willingness to travel within the US
Experience of engine and package system calibrations, troubleshooting and repair of instrumentation, electronic control systems and supporting mechanical equipment.
Good understanding of PLC control systems IE: GE Millennium, MarkV, MarkVI, MarkVI-E, Fanuc, Allen Bradley, Woodward Netcon, MicroNet, MicroNet Plus and Entronic (FT100, FT110 and/or FT125) control systems
Qualifications / Requirements
Comprehensive understanding of Industrial Gas Turbine (IGT) maintenance, repair and overhaul methodology & related processes as they apply to General Electric (LM6000 and LM2500) and/or Siemens AGT (formerly Rolls-Royce Energy) RB211 and Avon aero derivative industrial gas turbines.
Ability to read and interpret technical drawings, geometric dimensioning & tolerancing and industrial specifications and standards.
Strong teamwork, planning, organizational, and analytical and decision making skills are essential.
Working knowledge of continual improvement, process excellence and lean principles.
Proficient with Microsoft Office Suite applications (Outlook, Word, Excel).
Good interpersonal, oral and written communication skills.
Employee and team flexibility is of prime importance to COMPANY. It is important that all employees are willing and able to assist with any activity, at any time, as necessary to support the needs of a changing and demanding customer base in the gas turbine repair and overhaul business